Shell Dialogues Help
What is Shell Dialogues?
Shell Dialogues is a unique part of Shell’s communications. It is a place where everyone interested in the future of our planet’s energy supply can learn about our thinking, policies and initiatives. It is a place where we share information and invite you to join the conversation.
What are Shell Dialogues webchats?
Webchats are a key way for Shell to further open up dialogue and debate about how we should meet the energy needs of the future in the most responsible way. Shell brings together a panel of experts on a topic to answer your questions and respond to your comments online.
How do the webchats work?
Shell sets a date for each webchat and provides introductory materials (usually a video) so that everyone can familiarise themselves with the topic. On the day of the webchat the Shell panel will answer as many live questions as possible posted during the session as well as pre-submitted questions. A full transcript of the webchat session is published after the event, including all of the questions submitted.
Can anyone ask questions?
The introductory materials and the transcripts are available to anyone who visits the Shell Dialogues site. Any visitor is also welcome to follow the live webchat on his/her computer screen. However, you have to sign up with Shell Dialogues in order to actively participate in the live session. Registrations is open now for our Nigeria webchat.
When can I submit questions for the webchat?
Questions can be asked during the live webchat session. The final deadline to submit questions is 10 minutes before the end of the session. Please only submit your question once – as each question has to be logged and read by the panel, duplicate questions will delay our response.
Will all our questions get answered?
Please be patient. If there are a high number of participants in the webchat it may take time to get round to your question, and it may not be possible to answer all questions individually. However, the panel will try to cover any subject areas that they can respond to. It may be that someone else submits a similar question, so do look out to see if your question has been answered elsewhere. We will try to respond to any remaining questions after the webchat closes, and post answers on the site shortly after the webchat.
How do you choose the topics for the webchats?
We pick topics that we know people want to debate and discuss with Shell – recent webchats have covered biofuels and communicating sustainability.
Why do I need to register?
Shell Dialogues is a place for open debate on issues of great importance to us all. We seek lively discussion but we need to ensure that contributions are from bona fide participants. You have to provide some basic information, but anyone can register with Shell Dialogues.
How will you use my registration details?
We collect and use personal information (including name and email) in order to:
- send you newsletters (if you have requested to be included in distribution)
- respond to queries or requests submitted by you
- Provide the best possible Shell Dialogues service
We will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.
You will find further information about Shell privacy policies here.
Which browsers are compatible with the site?
The site is compatible with Internet Explorer 6, Internet Explorer 7 and Firefox on Windows and Safari on Apple OSX.
How do I unsubscribe from Shell Dialogues?
To unsubscribe from email communications use the link at the bottom of the email. To unregister from Shell Dialogues, email us at Administrator
How do I change my email address?
After you log in go to 'My account', then 'My details'. You can update all your details on this page. Remember to ‘Save’ your changes.
What if I forget my password?
Use the 'Forgotten your password' link at the bottom of the ‘Log in’ box. This will generate an email providing a temporary new password. You can log in, visit ‘My details’ and change the temporary password to something more memorable. If you experience any issues regarding your password please email us at Administrator.